growGRC

growGRC REFUND & CANCELLATION POLICY

Version: v1.0.0

Effective Date: October 18, 2026

NOTICE: This document is written in English. In case of any translation or conflict, the English version prevails.

1. Merchant of Record & Payment Fulfillment

All subscription purchases, payments, invoicing, and refunds for growGRC are processed and fulfilled by our Merchant of Record, Paddle.com Market Ltd ("Paddle"), located at Judd House, 18-29 Mora Street, London, EC1V 8BT, United Kingdom.

Paddle is the merchant of record for all transactions and acts as an authorized reseller of our Software-as-a-Service (SaaS) subscriptions.

2. 14-Day Refund Guarantee (Refund Window)

We want you to be completely satisfied with growGRC. If you are not satisfied with the platform, we provide a 14-day refund window:

  • Eligible Period: You may request a full refund within fourteen (14) calendar days from the date of your initial subscription purchase or first payment transaction.
  • Scope: This 14-day refund policy applies to initial subscription purchases for growGRC SaaS plans.
  • No Questions Asked: If you submit your refund request within this 14-day window, you will receive a 100% refund of the subscription fee paid for that initial billing period.

3. Subscription Cancellations

You can cancel your recurring subscription at any time:

  • Self-Service Cancellation: You can cancel directly from your growGRC account dashboard (Settings > Billing & Subscription) or through Paddle's buyer management portal at [https://paddle.net](https://paddle.net).
  • Active Until Cycle End: If canceled after the 14-day refund window, your cancellation will take effect at the end of your current paid billing period (monthly or annual). You will continue to have full access to your plan until that date.
  • No Automatic Renewals: After cancellation, no further renewal charges will be made to your payment method.

4. How to Request a Refund

To request a refund within the 14-day refund window, you can:

1. Contact growGRC Support: Send an email to [support@growgrc.app](mailto:support@growgrc.app) or [billing@growgrc.app](mailto:billing@growgrc.app) with your account email address and Paddle transaction/order ID.

2. Contact Paddle Directly: Visit Paddle's buyer support portal at [https://paddle.net](https://paddle.net) or email help@paddle.com to look up your receipt and request a refund directly.

All approved refunds are processed back to the original payment method used during checkout within 5 to 10 business days, depending on your bank or card issuer.

5. Billing Errors & Duplicate Charges

If you experience an unexpected billing issue, technical failure, or duplicate charge, please notify us or Paddle within thirty (30) days of the transaction date. We will investigate promptly and issue an immediate correction or full refund for any erroneous charges.

6. Contact Information

For questions regarding this policy or any billing inquiries:

  • growGRC Billing Support: billing@growgrc.app | support@growgrc.app
  • Paddle Buyer Support: https://paddle.net
  • Company: Global Modern Services, 5204 NW 103 AVE. DORAL, FL 33178, USA